I feel vaguely disturbed by this letter, and I am having
difficulty putting my finger on exactly why I feel that way.
I think because it implies a sort of malicious intentionality
to RSI's collective behavior that I don't think is justified.
Lord knows, I've had my differences of opinion with people at
RSI. And I've chided them publicly on numerous occasions on
matters, such as informing their customers of bugs and
improvements, that I think they can do much better than they
are now. But this letter seems to imply that they don't give a damn
about their customers. And I know for a fact that is simply
There is no reason to think that the folks at RSI are malicious.
do however think reasonable people can hold the opinion that RSI
has a policy of not revealing to its customers information about
currently known bugs, and of not supplying existing fixes for those
bugs in any sort of proactive way. I think RSI can and should do
I know that the years I spent there are among the mostYour insight into the culture of RSI should be valued by those
satisfying and rewarding of any of my professional life.
Mostly because I was given the opportunity to do what I
thought was right for both the customer *and* the company.
Although the culture has changed some in the years since
I left and as the company has grown, I still think it is
a place where individuals with vision and purpose can
make a difference.
-- ==================================================================== Patrick S. Broos, Systems Analyst/Programmer firstname.lastname@example.org Department of Astronomy and Astrophysics My office 814-863-5505 Penn State University 525 Davey Lab FAX 814-863-8686 University Park, PA 16802-6305 http://www.astro.psu.edu Group office 863-9550 ====================================================================